Privacy Policy

Willen Hospice Website Privacy Policy

Privacy Policy Statement

At Willen hospice we use information collected on-line to offer various services and communications to you, develop and enhance the services we offer and to help us progress the work of the charity. We take your privacy seriously and are open about the way in which data is collected and used. This Privacy Policy covers all services provided on our website. Please read the statement carefully to understand how we collect, use and protect your personal data.

Collection

This policy covers any data that we collect from visitors and users of our Website that could be used to identify you as an individual. This will include information that we ask you to provide in order to provide our services – such as name and address – and also information that is collected automatically when you visit the site – such as your computer’s unique IP address.

Use of Personal Data

We will use your personal data in order to provide any services to you that you may request (including sending our information to you or when you order products from our shop), to fulfil your requests for information from us and to assist in the progressing the work of the charity. We may use your information to contact you from time to time about the charity and to gather further information and feedback from you. You may request that we stop using your personal data in this way at anytime by contacting us using the details below. However, please note if you withdraw your consent it may prevent us from keeping you up to date and offering our services to you.

Disclosing your details to other parties

Willen Hospice does not sell, trade, lease or rent your personal information to other parties without your express consent. Aside from the circumstances below we will not pass your data on to any other party. In the following circumstances we may disclose your information:

· When you have given your explicit consent to share your data;
· When we are required to disclose your data in order to provide any service or product that you have requested;
· When we are legally compelled to disclose to governmental authorities;
· If Willen Hospice or Willen Hospice Ventures Limited merges with another organisation.

Retention of your Data

We retain all data collected whilst you continue to actively use our services or until you request us to remove your details from our records.

All data held is protected using up to date industry standard procedures to keep it safe and secure and to prevent loss or unauthorised access.

Access to your Personal Data

It is your responsibility to ensure that any personal data you have submitted to us is accurate and up to date. To update any information given to us please contact us using the details below.

Under Data Protection Legislation you also have the right to request copies of the information we hold about you for a small administration fee of £10. If you would like to request copies please contact us. If you feel that any data we hold, handle or use is causing damage or distress or if you have any other complaints please contact us and we will endeavour to rectify the situation.

Use of Cookies

A cookie is a small text only string of information that we store on your computer’s hard disk when you visit our website. These are generally useful as they can provide information about you, for example that you have visited our site before, and so they enable us to quickly recall your details from our database.

You have the option to refuse cookies being placed on your machine by adjusting your browser settings at different levels – from accepting all cookies, to rejecting all cookies. You can also set your browser to notify you whenever a website attempts to write a cookie to your computer. In order to change your computer’s privacy settings we recommend you refer to your browser’s user instructions. Due to the nature of our website, from time to time some areas require the use of cookies to enable the site content and services to properly work as expected. We accept no liability for any part of the website that you cannot access if you refuse to accept cookies onto your computer.

Changes to this Policy

We may amend this policy from time to time, especially if there are any changes to UK or European Data Protection laws. It is your responsibility to regularly check this policy for any changes or updates.

Contact Details

If you have any questions regarding our privacy policy, or you wish to update your details or remove your personal data from our records, please contact us by post or email at the address below.

Address:
Willen Hospice
Milton Road
Willen Village
Milton Keynes
MK15 9AB

Email: info@willen-hospice.org.uk

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All financial details that we collect will be disposed of securely once your payment has been processed.