Donating items

If you’ve been saving your donations for us we’re delighted that we are once again
accepting items at our Kiln Farm distribution centre.

Please call us on 01908 578250 to book a drive-through
slot for a Covid-safe drop off between 8.30am and 4pm weekdays.

Donations Guide

Once our shops reopen again, we’ll rely on the generosity of people donating items to us.
We sell the items to raise much-needed funds to support our care. 

To keep us all as safe as possible it will help if you could do the following for us:

  • Please place all items neatly folded, in sealed bags or bin liners to help reduce infection.
  • To help us process donations safely, please bag and label your items in categories e.g. menswear, children’s clothing or ladieswear
  • Designer wear and unworn clothes with tags should be bagged together and labelled if possible
  • Please download a Gift Aid form, complete it and pop it in with your donation to increase its value by 25%.
    We can reclaim the basic rate tax from HMRC – there’s no cost to you and the process is simple.
  • While our shops are still closed, please don’t leave any items outside.
    It costs us over £46k a year to dispose of things that are damaged or unsaleable!

What can you donate?

We are also looking for items for our eBay store, including:

  • Jewellery and watches
  • Collectables e.g. porcelain, artwork, stamp collections
  • Vintage toys and games
  • Unopened fragrances and gift sets

*Furniture

If you have small items only, that can fit in the boot of your car, please mention this when booking your donation slot.
Any upholstered items need to carry the relevant fire labels for us to be able to resell them.

Books

All our shops sell books and these remain some of our most popular items, especially in our ebay shop.
We can even accept books in an unsaleable condition as they can raise money for the Hospice by being recycled. Sorry but we can’t resell or recycle magazines.

Bric-a-Brac

This could include vases, lamps, ornaments, pictures, bowls, pottery or any other decorative household items in good condition, that we can resell.

Textiles

This includes adult and children’s clothing, shoes and handbags. Even if your items are damaged or unsaleable for any reason, we can still generate income by recycling them. Please bag your items up and clearly lable them ‘recycling’. (We regret we are not able to accept bedding items such as pillows, quilts, bed linen, towels or curtains).

*Toys

Donated toys MUST include their original packaging with instructions and safety notices (soft toys need to have CE label attached to them).

Electrical items

There are only certain electrical items we are able to accept. Please check when booking your donation slot.

Stamps

Last year we raised £2,000 from used stamps which we sell in our ebay shop. Once you’ve collected a batch, please post them to: Used stamps for ebay, Willen Hospice, 5 Burners Lane, Kiln Farm, MK11 3HA. We also resell stamp collections.

Recycling Coffee Pods

If you have used Tassimo and L’Or coffee pods only (no other brands), please help us by bagging them up and dropping them off at our recycler: Charity Recycling MK, 25 Cantle Avenue, Downs Barn, MK14 7RJ. They also accept crisp packets, but they must be flattened and bagged up separately. Have a look at their facebook page to see all the different household items they collect to raise funds for Willen Hospice.

We are not able to accept the following:

Christmas decorations and trees, used coffee pods, reading glasses or phones, video cassette tapes, used candles, kitchen utensils and appliances including cookers, kettles, toasters and microwaves; car seats, high chairs, prams, buggies, cots, helmets, plumbed goods such as dishwashers and washing machines; anything that is broken or dirty.

Downloads
In a typical year...
£9
our cost, per minute
11,000
phone calls to patients at home
600
fabulous volunteers
700
patients cared for at home
3,200
home visits
300
patients at the hospice
18,000
of cups of tea
290
counselling sessions
We can only provide the care we do thanks to the incredible generosity of our community, through their continued volunteering, fundraising and donations throughout the year. Your donation will enable us to continue providing care and support to those facing a life-limiting diagnosis, and to support their loved ones.