Willen Hospice (also known as the Hospice of Our Lady and St. John) and Willen Hospice Ventures Ltd
This policy covers any data that we collect from visitors and users of our Website that could be used to identify you as an individual. The information we collect via the Website may include:
- Information that we ask you to provide in order to provide our services
- Any personal details that you knowingly provide us with through forms eg. Name, address, email telephone etc
- Your IP address – this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website
Use of Personal Data
We will use your personal data in order to provide any services to you that you may request (including sending our information to you or when you order products from our shop), to fulfil your requests for information from us and to assist in the progressing the work of the charity. We may use your information to contact you from time to time about the charity and to gather further information and feedback from you. You may request that we stop using your personal data in this way at anytime by contacting us using the details below. However, please note if you withdraw your consent it may prevent us from keeping you up to date and offering our services to you.
Donations and payments
Donations to Willen Hospice are processed securely by JustGiving. Shop payments are processed securely by WorldPay. Please read their respective privacy policies. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose
Disclosing your details to other parties
Willen Hospice does not sell, trade, lease or rent your personal information to other parties without your express consent. Aside from the circumstances below we will not pass your data on to any other party. In the following circumstances we may disclose your information:
· When you have given your explicit consent to share your data;
· When we are required to disclose your data in order to provide any service or product that you have requested;
· When we are legally compelled to disclose to governmental authorities;
· If Willen Hospice or Willen Hospice Ventures Limited merges with another organisation.
Retention of your Data
We retain all data collected whilst you continue to actively use our services or until you request us to remove your details from our records.
All data held is protected using up to date industry standard procedures to keep it safe and secure and to prevent loss or unauthorised access.
Access to your Personal Data
It is your responsibility to ensure that any personal data you have submitted to us is accurate and up to date. To update any information given to us please contact us using the details below.
Under Data Protection Legislation you also have the right to request copies of the information we hold about you for a small administration fee of £10. If you would like to request copies please contact us. If you feel that any data we hold, handle or use is causing damage or distress or if you have any other complaints please contact us and we will endeavour to rectify the situation.
A cookie is a small text only string of information that we store on your computer’s hard disk when you visit our website. These are generally useful as they can provide information about you, for example that you have visited our site before, and so they enable us to quickly recall your details from our database.
clicking here (except for those that are strictly necessary). Please see below: How are Cookies used on this site?
For further information about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org
To opt out of being tracked by Google Analytics across all websites visit
How are Cookies used on the site?
Strictly Necessary Cookies
Session cookies allow users to be recognised within a website so any page changes or item/data selection you make is remembered from page to page.
Cookies used: CFID - ColdFusion Unique Identifier, CFTOKEN - ColdFusion Unique Identifier, JSESSIONID – Java session Unique Identifier, FRONTUNIQUEID – SiteMachine Unique Identifier
the cookie control panel.
At times, advertising cookies may be set to track and monitor the effectiveness of ad related activity. You can choose whether or not to allow these cookies to be set in the cookie control panel.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this Policy
We may amend this policy from time to time, especially if there are any changes to UK or European Data Protection laws. By submitting personal information the customer consents to use of their information as set out in the policy. It is your responsibility to regularly check this policy for any changes or updates
Thank you for visiting our site
All financial details that we collect will be disposed of securely once your payment has been processed.