Bereavement Support

Everybody’s journey through grief is different, but you are not alone

At Willen Hospice, we offer support of various kinds to families of our patients, and you can find details on this page. The information below includes practical arrangements, remembering your loved one, and dealing with your emotions, particularly during the Covid-19 pandemic.

We are also working with Milton Keynes Council to offer support to those bereaved during the Covid-19 pandemic, in the wider Milton Keynes community.

If you have a loved one living in an MK care home, and you do not find the support you need through these pages, please feel free to call us on 01908 663636 and ask for Care Home Support or email us at 

Bereavement and funerals during Covid-19

  • What will happen when my loved one dies?

    If they die at the Hospice, we will make sure they are treated with dignity and respect at all times. If you are not able to be with your loved one because you are isolating, we will keep in touch with you to inform you how they are at every stage.

    We will do our best to meet their wishes for their death when the time comes. Even though you cannot be there in person, it may be possible for us to arrange video or telephone contact between you.

    When they die, we will let you know. If they are in a care home or nursing home, their staff will keep you informed.

  • What happens next?

    The funeral director of your choice will come to your loved one’s room, or their house if they are at home, and safely remove their body. If they had a confirmed or suspected Covid-19 infection, precautions to reduce the risk of spreading infection may include the use of a body bag, or a coffin, before they are moved from the house. If they had tested positive for the Coronvirus, unfortunately you will not be able to see the body as it will be securely closed.

    If your loved one dies in the Hospice and you would like us to place something with them in the coffin, then please let us know and we will do so. If they died elsewhere, ask your funeral director to arrange this. If your loved one did not die with Coronavirus, as long as you are well, you will be able to see their body if you wish to.

  • Registering a death

    When someone, dies, the doctor attending them in their last illness is required to give a cause of death. If they have died in the Hospice, one of our doctors will do this. If they died at home, or in a care home or nursing home, the most recent medical professional who saw them will do so. They record this on a certificate – officially known as a Medical Certificate Cause of Death (MCCD). This certificate is then scanned and emailed to the Registrar’s Office at Milton Keynes Council.

    If your relative has tested positive and died of Covid-19, this will be added to the death certificate as cause of death.
    New legislation has been passed to allow Registrars to register deaths by phone to avoid the need for meetings in person.

    You, or another relative should complete a pre-registration form which is available on the MK Council website This will give them everything they need to contact you to take the death registration over the phone.

    They will need details of the funeral director you are using so that documents can be sent to them directly. Your funeral director may, with your permission, complete the form for you or MK Council’s contact centre team can assist.

    Once they have everything required the Registrar will contact you to register the death. The death must be registered within five days. Once the death is registered, the Registrar will issue the Death Certificate.

  • What happens to their belongings?

    We will arrange an appropriate time to reunite you with your loved one’s belongings if they died at the Hospice. If they were in a care home or residential home, the staff there will contact you about this.

    Can I keep something to remember them by?

    Your funeral director will arrange this for you, for example they can take a lock of hair, or finger/hand print. Anything they take will be kept in a sealed bag for a week before it can be given to you (to avoid any risk of infection).

  • How do I make funeral arrangements?

    Think about which funeral director you would like to use, we can provide you with a list. Funeral arrangements should be made over the telephone or by email if possible given the current conditions. Funeral directors can email or post the forms needed to complete the arrangements. If you need to speak to them face to face then they ask that no more than 2 people are present. Due to the pandemic, restrictions on the services are chaning all the time, your funeral directory will be able to give you the latest guidelines.

    At the time of writing, up to ten immediate family members can attend and they must abide by social distancing rules. Those attending will all need to sit separated and two metres apart from each other and will not be allowed to touch the coffin.

    This will be the case whether or not the person died of Coronavirus. Many bereaved people may be in isolation and unable to attend funerals, even under the new rules. Funeral services may be delayed and much shorter than usual.

How can I cope with my feelings?

While there are a number of practical things you will want to get on with after a loved one dies, it’s important to look after yourself and address how you are feeling.

Our experienced Bereavement Team are here for you.

While we’re unable to meet with you in person at the moment, we can talk on the phone, video calls or by email. We can help you with practicalities that may be overwhelming or confusing for you, or with your emotions.

Talk to us so we can determine together how best to support you. That may be through a facilitated group, support phone calls or some bereavement counselling. Email or call us on 01908 663636 to speak to someone. You may  prefer to speak to a specially trained counsellor. Find out more about GriefChat and how they can help you.

Paying your respects

  • Showing that you care

    If you can’t attend the funeral, it may be possible to still feel part of the event to an extent. Perhaps ask a friend, relative or someone from the funeral directors to record, video, or even live stream the event. You may be able to write or record a message to be read out or played at the funeral. Speak to your funeral director for advice.

    You could write a letter or eulogy to the person who has died or doing a drawing for them can also be a way of saying ‘goodbye’ if you have not been able to do this, particularly for children.

    If possible, you could also arrange for it to be placed in the coffin and even ask the funeral director if they can place it into the person’s hand, if you wish. Your loved one will then be touching what you have touched; this can be comforting if you have been unable to hold their hand while they were dying.

    If you are not able to get a handwritten note to the funeral director, emailing it to them to print out is another option and will still mean your thoughts are with the person who has died.

  • Write a eulogy

    Eulogy means ‘high praise’, and is the telling of someone’s life: values, interests and personality. You can do this whether you can be at the funeral or not. When writing it, think about what that person meant to you, what they contributed to your life and the lives of those around them, and memories of them from throughout their life; funny memories can be very welcome on such a difficult day.

    If you can’t be at the funeral you could share it by reading it out to people you live with or over the phone or via video call or you could even just email it to other people who knew them. If it is a letter you could also read it to a photo of the person perhaps, if you have one.

    People often read poems, extracts of text or prayers that express how they feel, are reflective of the person who died or that meant something to them. You can still choose a reading and share it, in the same way as a eulogy or letter.

    You may not want to write something or to read out anything and that is absolutely fine. You can always just take some time to sit with your thoughts and memories, or even to talk to them in your head.

  • Give yourself time and space

    Set time aside for remembrance in your own way. This is particularly helpful if you cannot be at the funeral.

    Some ideas:
    – Look at pictures or mementos that remind you of them
    – Play their favourite music
    – Light a candle
    – Follow any of your own cultural rituals

    Ask those who have been able to attend the funeral to call you afterwards so you can hear their account of the event and take the time to share your memories of the person.

  • How can friends and family pay their respects?

    Our Willen Hospice Tribute pages are a wonderful way to share memories, thoughts and photos of someone special. You are welcome to use these pages whether your loved one died at the Hospice or elsewhere. They can be especially helpful at this time when people cannot be together as much as we’d like. You can include funeral notices and help people who cannot attend to be in touch.

    The tribute is ongoing and you can also invite friends and family to light virtual candles for special occasions and anniversaries, leave messages and even donate to the hospice in memory of your loved one.

    It is really easy to set up and it only takes a few minutes to do it: visit our Tribute pages to get started.

Helpful resources

We have gathered lots of useful information that can help you deal with some of the challenges you may face on your journey through loss and bereavement during Covid-19.

Our Counsellor Charlotte explains how grief journals can help. You can also take a look at our Covid-19 support page.

How do I support children and young people?

  • Talk to your children

    Talk to your children honestly and explain what is happening in a way they understand, all the while giving them information and reassurance.


  • Use the correct terminology

    Use the correct terminology for example to say dying and died rather than ‘gone to sleep’, ‘passed away’ or ‘lost’ as this stops any misunderstanding or confusion and the possibility of difficulties in getting a child to go to bed etc.


  • About the funeral

    Talk to your children about the funeral. Including them and give them choices to attend should they wish to and give them a chance to say goodbye. Freely talk about the person who has died and encourage the children to talk about their memories.

  • Different age children

    Different age children will grieve according to their developmental stage and understanding. Often children’s grief may be shown in their behaviour, distraught one minute then playing happily the next; this is all normal.

  • Let their school know

    Inform the school about your children’s loss and ask your child what they would like to happen when they return to school.

  • Maintain the normal boundaries

    It’s helpful to maintain the normal boundaries in the home regarding your children as this contributes to the child feeling safe. They know what they are allowed and not allowed to do but if you relax the rules it can cause concern on the part of a child.

Bereavement and grief self help guide

You may find it helpful to follow a structured self-help guide. We have found this extremely useful guide, which has been developed by NHS Scotland, using cognitive behaviour therapy principles. This can be completed online or downloaded. While this has been developed in Scotland, its content is for use across the UK. You can work through this at your own pace to suit your own needs.

This information on these pages is also available to download below.

In a typical year...
our cost, per minute
phone calls to patients at home
fabulous volunteers
patients cared for at home
home visits
patients at the hospice
of cups of tea
counselling sessions
We can only provide the care we do thanks to the incredible generosity of our community, through their continued volunteering, fundraising and donations throughout the year. Your donation will enable us to continue providing care and support to those facing a life-limiting diagnosis, and to support their loved ones.