How to Make a Complaint

We value your feedback...

You are encouraged to participate in our ongoing patient/family satisfaction survey. Whether it’s a comment, suggestion, or complaint, your views can help us to ensure that our standards are always of the highest quality and, if a problem arises, put it right as quickly as possible. 

If you have a need to complain please do so at any time, either face to face with a member of our team or formally, in writing, either using the form below, by letter, or via this website.
Complaint Form.

All complaints should be addressed to:

Mr Paul Hinson
Chief Executive

Willen Hospice
Milton Road
Willen Village
Milton Keynes
MK15 9AB

Once we have received your complaint you will receive a written acknowledgement and a full response will be sent to you within 20 working days.

If you are not satisfied with our response you may escalate your complaint by contacting the following organisations:

The Parliamentary and Health and Services Ombudsman
Millbank Tower, Millbank, London, SW1P 4QP
Helpline Telephone Number:  0345 015 0433
Website: www.ombudsman.org.uk

The Care Quality Commission
National Correspondence
Citygate, Gallowgate
Newcastle Upon Tyne
NE1 4PA
Telephone:  03000 616161
Enquiries:  enquiries@cqc.org.uk
Website:  www.cqc.org.uk

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