(Updated May 2023)
With immediate effect there is no longer a requirement to wear masks on the Hospice premises for the prevention of the spread of COVID 19, by staff, patients and visitors except where this is a part of an infection prevention control plan.
Our current arrangements are as follows for patients, visitors and service users:
Masks will remain a part of universal precautions when we have an infective patient, this could be any infection requiring a mask as part of PPE, not just Covid 19. If a patient is suspected or positive for Covid 19 masks will be worn while carrying out that patient’s care.
We are here to continue to care for you or loved one, 24 hours a day, 365 days a year, in a calming, relaxing environment.
In our In-Patient Unit (IPU) we deliver personalised care to suit your individual needs and we take the time to find out what’s important to you. Our highly trained, compassionate specialists can help to relieve your symptoms, keep you as active as you can manage, keep you comfortable and help relieve any pain.
You will stay in one of our private bedrooms that are light and airy and overlook the beautiful Willen Lake.
You or your loved one can be referred to a Willen Hospice service by any healthcare professional, including a GP, Hospital Consultant, District Nurse or Social Services from Milton Keynes and surrounding areas.
If you’re an adult over 18, with a life limiting illness, you may be referred to us for specialist complex symptom control, including pain relief and management of distressing symptoms that are a result of your illness or treatment. You can be referred to either our In-Patient Unit or Willen at Home team, if you prefer to receive care in your own surroundings. Our calm, compassionate care is centred around your needs and those close to you.
Download our Referral & Admissions Policy below, for guidance on accessing all of our services. If you are a medical professional, find out how to refer your patient to Willen Hospice.
This telephone advice line is for clinical matters only and is to support patients, relatives and professionals outside office hours and at weekends. You can contact the team on: 01908 306962. It is a telephone advice line only and we regret that we are unable to go out and visit patients. There is an option to leave a message and someone will get back to you at the earliest opportunity.
If you feel you need to be seen in an emergency out of hours, we advise you to call 999.
Advance Care Planning
Well laid plans can give you and your loved ones peace of mind. You can record your wishes for your future or end of life care in an Advance Care Plan which others can refer to if they need to make decisions on your behalf.
"Your staff helped myself and my family through the toughest six years of our lives. You made us feel welcome, safe and comfortable while we visited my mum. You all supported myself and my brother through our exams, teenage life and everyday worries. I can’t thank you all enough for the care and support you gave us."
“Specialist care by special people who count everyone connected to the patient as being in their care. Everyone at Willen Hospice, not only the medical staff are welcoming, friendly, proficient and efficient. At a time of despair, they bring comfort. I’m so grateful for your help, a simple thank you seems inadequate.”