In-Patient Unit & visitor guidelines

Visitor Guidelines

If you are planning to visit the In-Patient Unit (IPU), please help us by strictly adhering to the Covid-19 government guidelines – hands, face, space – and follow the local restrictions in place.

(Updated on 08 April 2021)
Despite visiting rules having been relaxed recently in UK care home settings we are not in a position to lift our current CV-19 visitor restrictions.

We know this can be extremely difficult at times, but as we are not in the same healthcare category as care homes and as many of our patients are incredibly vulnerable we must continue to restrict visitor numbers in our continued effort to control the CV-19 virus.

We will continue to review our visitor guidelines in line with Government guidance and we will relax restrictions as soon as we feel it is safe to do so.

We thank you for your understanding and for continuing to following our current guidance for visitors to our IPU. They remain as follows:
•   If you are experiencing COVID-19 symptoms, such as a high temperature, a new, continuous cough or a loss or change in your sense of smell or taste, or you are self-isolating, please do not visit.
•   The number of visitors is restricted to one visitor at a time, and a maximum of two in 24hrs. Visitors must be from the same household as the patient.
•   Visitors who live alone can nominate one visitor only as their support bubble.
•   For those patients who are in the last days of life, a maximum of two visitors in 24hrs are allowed. Visitors may be from different households, and may visit together. You will be informed of the changes when visiting. Should you need more information about this, please speak with our Nursing or Medical teams.
•  All visitors are required to wear clinical face masks at all times, including in corridors, shared areas and whilst in patient rooms.
•  Masks will provided on signing in and need to be discarded in the yellow bin at the Hospice entrance.
•  Please strictly adhere to the CV-19 government guidelines and follow the hands, face and space rules at all times
We truly appreciate this is very difficult for everyone, however it is vital to help ensure we take every precaution to protect our staff and patients.

Thank you for your continued understanding and for your support through this challenging time.

Our In-Patient Unit offers specialist, compassionate care

Things may feel a little different as we face the challenges posed by the Covid-19 pandemic, but rest assured, we are still here to continue to care for you or loved one,  24 hours a day, 365 days a year.

In our In-Patient Unit (IPU) we deliver personalised care to suit your individual needs and we take the time to find out what’s important to you. Our highly trained, compassionate specialists are here to help relieve your symptoms, keep you as active as you can manage, and keep you comfortable and free from pain.

You will stay in one of our 15 private bedrooms that are light and airy and may even overlook the beautiful Willen Lake. The atmosphere is calm and relaxing. Our doctors and nurses are known by their first names. They’ll  look after you, with back up from our housekeeping and catering team who cook delicious meals on site. We also have a team of dedicated, caring volunteers who help across the whole unit. Please don’t hesitate to contact us on 01908 663636 if you need support or information.

Being referred

You or your loved one can be referred to a Willen Hospice service by any healthcare professional, including a GP, Hospital Consultant, District Nurse or Social Services from Milton Keynes and surrounding areas.

If you’re an adult over 18, with a life limiting illness, you may be referred to us for specialist complex symptom control, including pain relief and management of distressing symptoms that are a result of your illness or treatment. You can be referred to either our In-Patient Unit or Willen at Home team, if you prefer to receive care in your own surroundings. Our calm, compassionate care is centred around your needs and those close to you.

Download our Referral & Admissions Policy below, for guidance on accessing all of our services.

If you are a medical professional, find out how to refer your patient to Willen Hospice.

Advice Line

This telephone advice line is for clinical matters only and is to support patients, relatives and professionals outside office hours and at weekends. You can contact the team on: 01908 306962. It is a telephone advice line only and we are unable to go out and visit patients.

If you feel you need to be seen in an emergency out of hours, we advise you to call 999.

Your stay

The Hospice is set alongside the stunning location of Willen Lake. The view can be enjoyed from our Lakeview Room, where comfy sofas, tea & coffee making facilities and binoculars are available. Here’s a

360 degree view of the Hospice.  There are no set visiting hours. Your friends and loved ones can visit and stay as long as they want to within our specified Covid-19 requirements.

Our gardens are beautiful and tranquil, with paths and several benches. They are available for patients and visitors to use throughout the year.

Each room is well-equipped with state-of-the-art medical equipment to ensure you are comfortable and pain-free.
The rooms include a television with built-in DVD player that can receive both television and radio channels. You are welcome to use one of our CD players to listen to music. A selection of newspapers are delivered daily. Free WiFi is available throughout our Hospice.

Family room

Our In-Patient Unit has one family room where your family and loved ones can stay overnight. To find out the availability of the family room, please call 01908 663636 or email

We are also happy for your loved one to stay in your room, next to your bed. Please do not hesitate to ask about this.

Advance Care Planning

Well laid plans can give you and your loved ones peace of mind. You can record your wishes for your future or end of life care in an Advance Care Plan which others can refer to if they need to make decisions on your behalf.

In a typical year...
our cost, per minute
phone calls to patients at home
fabulous volunteers
patients cared for at home
home visits
patients at the hospice
of cups of tea
counselling sessions
We can only provide the care we do thanks to the incredible generosity of our community, through their continued volunteering, fundraising and donations throughout the year. Your donation will enable us to continue providing care and support to those facing a life-limiting diagnosis, and to support their loved ones.