Care at home

Our Willen at Home nurses specialise in caring for you in the community

We are committed to supporting our patients during Covid-19. While this is not always possible in person at the moment, support is provided over the phone and by video. The role this team plays is critical in making sure that as a patient, you can live with your illness at home, in your own surroundings. Please don’t hesitate to contact us on 01908 663636 if you need support.

Our Willen at Home team can offer you a valuable service if you choose to remain at home, and we recognise that not everyone will want to come into the Hospice for their care. So our main aim is to help you to remain at home during your illness if that is your wish. We will help you to maintain your dignity, assist you in controlling your symptoms and help you to make decisions about your care.

We work in partnership with General Practitioners, District Nurses and other health and social services, although as a patient, your own GP and District Nurse remain responsible for your overall care at all times. Our specialist service is based on assessing and meeting your needs, and those of your family.

Who are we?

We are a multi-professional palliative care team made up of of Clinical Nurse Specialists, Registered Nurses, Healthcare Assistants and Specialist Doctors, based at Willen Hospice. We visit you in your own home or see you in the outpatient clinic at Willen Hospice.

What do we do?

We work with you and your family to identify your health and care needs and do our utmost to ensure these are met. We’ll support you to plan for the future so that as far as possible you get the care you want in the place of your choice.

Your wishes will be recorded in an Advance Care Plan so that everyone involved in your care knows what is important to you.

We are specialists in managing complex symptoms and understand that your psychological and spiritual needs are just as important as physical ones.

We work closely with our In-Patient Unit and where needed we’ll refer you to other professionals in the Willen team such as the Physiotherapist, Lymphoedema Nurses, Spiritual team or Therapeutic and Wellbeing teams. If your symptoms are not settling with management at home, it may be possible to admit you to the Hospice for a few days so that you can be monitored more closely.

Being referred

You or your loved one can be referred to a Willen Hospice service by a GP, Hospital Consultant, District Nurse or Social Services from Milton Keynes and surrounding areas.

If you’re an adult over 18, with a life limiting illness, you may be referred to us for specialist complex symptom control, including pain relief and management of distressing symptoms that are a result of your illness or treatment. You can be referred to either our In-Patient Unit or Willen at Home team, if you prefer to receive care in your own surroundings. Our calm, compassionate care is centred around your needs and those close to you.

Download our Referral & Admissions Policy below, for guidance on accessing all of our services.

If you are a medical professional, find out how to refer your patient to Willen Hospice.

Advice Line

This telephone advice line is for clinical matters only and is to support patients, relatives and professionals outside office hours and at weekends. It is for telephone advice only, and we are therefore unable to visit patients.

If we feel you need to be seen by a professional, we would advise you to contact your GP or local hospital, via emergency call if necessary.

Willen at Home Advice line: 01908 663636

In a typical year...
£9
our cost, per minute
11,000
phone calls to patients at home
600
fabulous volunteers
700
patients cared for at home
3,200
home visits
300
patients at the hospice
18,000
of cups of tea
290
counselling sessions
We can only provide the care we do thanks to the incredible generosity of our community, through their continued volunteering, fundraising and donations throughout the year. Your donation will enable us to continue providing care and support to those facing a life-limiting diagnosis, and to support their loved ones.

Willen Hospice is a Registered Charity No. 270194 and is a Company Registered in England and Wales with Company No. 1231909

Willen Hospice, Milton Road, Willen Village, Milton Keynes, MK15 9AB