Donating items

We have had to make a few changes following the latest Covid-19 Tier 4 restrictions. Many thanks for your understanding.

Donation bookings: We hope to be able to resume with the appointments made and reopen our booking system, as soon as the government’s restrictions are lifted.

Collections: If we had arranged to collect your donation, unfortunately we are now unable to do so, due to the Tier 4 restrictions. We will contact you to reschedule this after the lockdown eases.

Deliveries: If we still have deliveries outstanding for you, please note we will only be able to drop items to your doorstep. We will contact you to make sure this is ok, or to rearrange.

Our shops are all closed. Please don’t leave any items outside our closed shops during this time.

Donations Guide

If you are able to, please save your items for us until we are in a position to take donations once again. Here is a quick guide for when we are able to resume accepting donations.

Our shops rely on the generosity of people donating items to us. We, in turn, sell the items to raise much-needed funds to support our care.  To keep us all as safe as possible it will help if you could do the following for us:

  • Please place all items neatly folded, in sealed bags or bin liners to help reduce infection, and drop them into the holders provided at our shops.
  • Please don’t leave items outside the shops or near the bins if they are full. It costs us over £46k a year to dispose of things that are damaged or unsaleable!
  • To help us process donations safely, please bag and label your items in categories e.g. menswear, children’s clothing or ladieswear
  • Designer wear and unworn clothes with tags should be bagged together and labelled if possible
  • Please download a Gift Aid form below, complete it and pop it in with your donation – this to increase its value by 25%. We can reclaim the basic rate tax from HMRC – there’s no cost to you and the process is simple.

What can you donate?

Furniture

Please note that upholstered items need to carry the relevant fire labels for us to be able to resell them.

Books

All our shops sell books and these remain some of our most popular items, especially in our ebay shop. We can even accept books in an unsaleable condition as they can raise money for the Hospice by being recycled. Sorry but we can’t resell or recycle magazines.

Bric-a-Brac

This could include vases, lamps, ornaments, pictures, bowls, pottery, coffee sets or anyother decorative household items that we can resell.

Textiles

This includes adult and children’s clothing, shoes and handbags. Even if your items are damaged or unsaleable for any reason, we can still generate income by recycling them. Please bag your items up and clearly lable them ‘recycling’. (We regret we are not able to accept bedding items such as pillows, quilts, bed linen, towels or curtains).

Stamps

Last year we raised £2,000 from used stamps which we sell in our ebay shop. Once you’ve collected a batch, please post them to: Used stamps for ebay, Willen Hospice, 5 Burners Lane, Kiln Farm, MK11 3HA. We also resell stamp collections.

Toys

Donated toys MUST include their original packaging with instructions and safety notices (soft toys need to have CE label attached to them).

Electrical items

There are only certain electrical items we are able to accept. Before traveling to donate your items, please contact your local shop to find out.

Recycling

We are not yet able to take these items until further notice: used coffee pods, reading glasses or phones.

Coffee Pods

If you have used Tassimo and L’Or coffee pods only (no other brands), please help us by bagging them up and dropping them off at our recycler: Charity Recycling MK, 25 Cantle Avenue, Downs Barn, MK14 7RJ. They also accept crisp packets, but they must be flattened and bagged up separately. have a look at their facebook page to see all the different household items they collect to raise funds for us.

We are not able to accept the following:

Christmas decorations and trees, video cassette tapes, used candles, kitchen utensils and appliances including cookers, kettles, toasters and microwaves; car seats, high chairs, prams, buggies, cots, helmets, plumbed goods such as dishwashers and washing machines; anything that is broken or dirty.

In a typical year...
£9
our cost, per minute
11,000
phone calls to patients at home
600
fabulous volunteers
700
patients cared for at home
3,200
home visits
300
patients at the hospice
18,000
of cups of tea
290
counselling sessions
We can only provide the care we do thanks to the incredible generosity of our community, through their continued volunteering, fundraising and donations throughout the year. Your donation will enable us to continue providing care and support to those facing a life-limiting diagnosis, and to support their loved ones.