Donating items

Ways to donate

We will happily accept your clean, good quality items. Please book to donate.

  • Large number of donations or bulky items? Please make an appointment to book a drive-through slot at our Kiln Farm Distribution Centre, 5 Burners Lane, Kiln Farm, Milton Keynes, MK11 3HA.  Book online or call us on 01908 578250 for a weekday slot.
  • Only a few small items? Please seal them in bags and drop them off at one of our high street shops. We do have limited space.
  • In Central Milton Keynes? We have a row of metal collection bins behind our Clearance Outlet at Grafton Gate. This is for smaller items in sealed bags only – nothing fragile please.

Donations Guide

It will help to keep us all safe if you could do the following for us:

  • Please place all items neatly folded, in sealed bags or bin liners to help reduce infection.
  • To help us process donations safely, please bag and label your items in categories e.g. menswear, children’s clothing or ladieswear
  • Designer wear and unworn clothes with tags should be bagged together and labelled if possible
  • Please download a Gift Aid form, complete it and pop it in with your donation to increase its value by 25%.
    We can reclaim the basic rate tax from HMRC – there’s no cost to you and the process is simple.
  • If a shop is closed, please don’t leave any items outside.
    It costs us over £46k a year to dispose of things that are damaged or unsaleable!
    (Scroll down to see the list of items we are not able to accept)

What can you donate?

Furniture

If you have clean, good quality furniture to donate, please call the furniture shop closest to you to arrange a collection:
Kiln Farm: 01908 578253
Olney shop: 01234 241725
Buckingham shop: 01280 823388
Bletchley shop: 01908 648377

House Clearances

Please fill in this form to arrange a house clearance.
For any further queries about house clearances, please call Peter on 07597 578301

We are also looking for items for our eBay store, including:

  • Jewellery and watches
  • Collectables e.g. porcelain, artwork, stamp & coin collections
  • Vintage toys and games
  • Unopened fragrances and gift sets
Books

All our shops sell books and these remain some of our most popular items, especially in our ebay shop. We can even accept books in an unsaleable condition as they can raise money for the Hospice by being recycled. Sorry but we can’t resell or recycle magazines.

Bric-a-Brac

This could include vases, lamps, ornaments, pictures, bowls, pottery or any other decorative household items in good condition, that we can resell.

Textiles

This includes adult and children’s clothing, shoes and handbags. Even if your items are damaged or unsaleable for any reason, we can still generate income by recycling them. Please bag your items up and clearly lable them ‘recycling’. (We regret we are not able to accept bedding items such as pillows, quilts, bed linen or towels).

*Toys

Donated toys MUST include their original packaging with instructions and safety notices.
Soft toys: We can only accept brand new, unsused soft toys still in their packaging, with their CE label attached.

Electrical items

There are only certain electrical items we are able to accept. Please check when booking your donation slot.

Stamps

Each year we raise around £2,000 from used stamps, first day covers and stamp collections, which we sell in our ebay shop. Once you’ve collected a batch, please post them to: Stamps, Ebay, 1 Grafton Milton Keynes, MK9 1AH.

Recycling Coffee Pods

If you have used Tassimo and L’Or coffee pods only (no other brands), please bag them up and drop them off at our recycler: Charity Recycling MK, 25 Cantle Avenue, Downs Barn, MK14 7RJ. They also accept crisp packets, but they must be flattened and bagged up separately. Have a look at their facebook page to see all the different household items they collect to raise funds for Willen Hospice.

We are not able to accept the following

Christmas decorations (unless they are boxed, new), Christmas trees, used water bottles, reading glasses or phones, video cassette tapes, used candles, kitchen utensils and appliances including cookers, kettles, toasters and microwaves; car seats, high chairs, prams, buggies, cots, helmets, plumbed goods such as dishwashers and washing machines; anything that is broken or dirty.

Downloads
In a typical year...
£9
our cost, per minute
11,000
phone calls to patients at home
600
fabulous volunteers
700
patients cared for at home
3,200
home visits
300
patients at the hospice
18,000
of cups of tea
290
counselling sessions
We can only provide the care we do thanks to the incredible generosity of our community, through their continued volunteering, fundraising and donations throughout the year. Your donation will enable us to continue providing care and support to those facing a life-limiting diagnosis, and to support their loved ones.