24-hour palliative support
In autumn 2023 we launched the Milton Keynes Palliative Care Community Hub – an advice and support line open 24 hours a day.
Anyone who is receiving palliative care and is registered with a GP in Milton Keynes is eligible to call. The service is also available for those patients’ carers, family and friends.
Practical help
The Hub provides practical help and support with any aspect of palliative care, such as ordering equipment, chasing prescriptions, crisis advice, emotional support and arranging for a palliative care coordinator to visit patients in their home if necessary.
Patients calling the Hub may be referred or signposted to our own specialist Hospice services, which are entirely free of charge, or other services in Milton Keynes that can provide the required support.
Staff from our experienced, highly qualified Willen at Home and In-Patient Unit teams are answering the Hub line. Working closely with healthcare providers, including GPs, the hospital, community nursing teams and paramedics, the Hub supports patients on discharge from hospital and at home.
Reaching more people
We are the only provider of specialist palliative nursing out in the Milton Keynes community, and we want to reach a larger number of patients earlier and identify those in crisis.
Our aim in creating the Hub is to improve care and quality of life for people across Milton Keynes who have a life-limiting condition, by providing a single point of contact for them to get the help they need.
The Hub was set up with the support of the Bedford, Luton and Milton Keynes (BLMK) Clinical Commissioning Group, and has funding to run for 12 months.
For advice and support, call the Hub on 01908 306962.
