Hospice User Group

Improving our care, together.

What is the Hospice User Group?

Our Hospice User Group (HUG) is a friendly, open forum for patients, carers, family members and friends who have experienced the Hospice’s services. The aim of the group is to give service users a voice in order to improve the quality of our patient care and identify how we can develop our services for the future.

Why is the HUG so important?

We want service users to feel comfortable sharing their experiences of our services. This means we’re able to turn their valuable feedback and insight into improvements, so we can shape the future of Willen Hospice, together.

The HUG plays an important role in sharing the experiences of service users with Trustees and the Senior Leadership team so that the highest possible standard of care is met at all times.

Can I join the HUG?

If you’re currently using, or have ever used any of our services, we would love you to join our HUG. Any patient, carer or member of
the public can join the group in order to share their experiences. You will be helping to make a difference to other people using our services here at the Hospice or out in the community.

What’s involved?

The HUG meets four times a year at the Hospice. During these meetings, the group will:

  • Discuss feedback, ideas and thoughts that may help improve the experiences of those who use our services
  • Review how our services are provided and developed
  • Provide feedback on information leaflets and proposed initiatives

The meetings last approximately 1.5 hours and light refreshments are provided.

We understand that it’s not always easy to attend in person so we offer the option for people to join virtually. To do this you will require access to the internet and an email address.

To join, or for more information about our HUG, please contact Jo Adams, Clinical administrator, at jo.adams@willen-hospice.org.uk or call
01908 663636.

In a typical year...
our cost, per minute
phone calls to patients at home
fabulous volunteers
patients cared for at home
home visits
patients at the hospice
of cups of tea
counselling sessions
We can only provide the care we do thanks to the incredible generosity of our community, through their continued volunteering, fundraising and donations throughout the year. Your donation will enable us to continue providing care and support to those facing a life-limiting diagnosis, and to support their loved ones.