How we achieve excellence

We strive for excellence in all areas of our work

We’re proud that our our standards are high, whether we are delivering our specialist care or out taking part in fundraising activities, caring for patients in their homes or counselling bereaved children..

In addition to regular, statutory inspections carried out by the Care Quality Commission,*  Willen Hospice also undertakes additional inspection and scrutiny to maintain the highest levels of service.

*The Care Quality Commission is an independent regulator that ensures hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and encourages them to make improvements.

Our Statement of Purpose

A document that includes a standard required set of information about a service.

The statement describes:

  • Our aims and objectives in providing our service.
  • The kinds of services we provide.
  • The health or care needs our service sets out to meet.
  • The locations where our services are actually provided or provided from.
  • Details about Willen Hospice as the provider, including our legal status, and any manager(s), including the address for service’ for all registered persons
Downloads
In a typical year...
£11.23
our cost, per minute
11,000
phone calls to patients at home
600
fabulous volunteers
700
patients cared for at home
3,200
home visits
300
patients at the hospice
18,000
of cups of tea
290
counselling sessions
We can only provide the care we do thanks to the incredible generosity of our community, through their continued volunteering, fundraising and donations throughout the year. Your donation will enable us to continue providing care and support to those facing a life-limiting diagnosis, and to support their loved ones.