Making a complaint

We value your feedback, whether it’s a comment, suggestion or complaint.

Your views can help us to ensure that our standards are always of the highest quality and, if a problem arises, put it right as quickly as possible.

If you have a need to complain please do so at any time, either face to face with a member of our team or formally, in writing, using the downloadable form below, or by letter:

Kate Broadhurst
Chief Executive
Willen Hospice
Milton Road, Willen Village
Milton Keynes
MK15 9AB

Once we have received your complaint you will receive a written acknowledgement and a full response will be sent to you within 20 working days. If you are not satisfied with our response you may escalate your complaint by contacting the following organisations:

The Parliamentary and Health and Services Ombudsman
Millbank Tower, Millbank, London, SW1P 4QP
Helpline Telephone Number:  0345 015 0433

The Care Quality Commission
National Correspondence
Citygate, Gallowgate
Newcastle Upon Tyne
Telephone:  03000 616161

In a typical year...
our cost, per minute
phone calls to patients at home
fabulous volunteers
patients cared for at home
home visits
patients at the hospice
of cups of tea
counselling sessions
We can only provide the care we do thanks to the incredible generosity of our community, through their continued volunteering, fundraising and donations throughout the year. Your donation will enable us to continue providing care and support to those facing a life-limiting diagnosis, and to support their loved ones.