We value your feedback, whether it’s a comment, suggestion or complaint.
Your views can help us to ensure that our standards are always of the highest quality and, if a problem arises, put it right as quickly as possible.
If you have a need to complain please do so at any time, either face to face with a member of our team or formally, in writing, using the downloadable form below, or by letter:
Kate Broadhurst
Chief Executive
Willen Hospice
Milton Road, Willen Village
Milton Keynes
MK15 9AB
Once we have received your complaint you will receive a written acknowledgement and a full response will be sent to you within 20 working days. If you are not satisfied with our response you may escalate your complaint by contacting the following organisations:
The Parliamentary and Health and Services Ombudsman
Millbank Tower, Millbank, London, SW1P 4QP
Helpline Telephone Number: 0345 015 0433
Website: www.ombudsman.org.uk
The Care Quality Commission
National Correspondence
Citygate, Gallowgate
Newcastle Upon Tyne
NE1 4PA
Telephone: 03000 616161
Enquiries: enquiries@cqc.org.uk
Website: www.cqc.org.uk
